Shipping policy
At DuoSnug, we’re committed to delivering your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
During high demand periods or product launches, processing times may be slightly extended.
Shipping Times
Estimated delivery times vary depending on your location:
- Canada & United States: 5–10 business days
- International: 7–15 business days
Please note that these are estimated timeframes and may vary due to factors outside of our control, such as customs delays or carrier disruptions.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected delivery method.
We may offer free shipping promotions from time to time, which will be clearly indicated on our website.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error, contact us immediately at hello@duosnug.com and we’ll do our best to help before your order ships.
Lost or Delayed Packages
If your package is lost or significantly delayed, please contact us at hello@duosnug.com and we will assist you in resolving the issue.
Questions
If you have any questions about your order or shipping, feel free to reach out to us at: hello@duosnug.com